Welcome to the Loveaasan FAQ page! Below you’ll find answers to common questions about our products, orders, shipping, returns, and more. If you have additional queries, feel free to contact us at Support Center LoveAasan.
1. About LoveAasan
Q: What is Loveaasan?
Loveaasan is a premium online store specializing in lingerie, nightwear, and intimate apparel for women. We focus on offering stylish, comfortable, and high-quality products at affordable prices.
Q: Do you have physical stores?
Currently, Loveaasan operates exclusively as an online store. You can shop from the convenience of your home at www.loveaasan.com.
Q: Are your products safe and hygienic?
Yes, we follow strict quality and hygiene protocols to ensure all our products are safe and meet the highest standards.
2. Ordering
Q: How do I place an order?
- Browse the website and select the products you like.
- Add them to your cart.
- Proceed to checkout, provide your details, and complete payment.
Q: Do I need to create an account to shop?
No, you can place an order as a guest. However, creating an account lets you track orders, save addresses, and access exclusive offers.
Q: Can I modify my order after placing it?
Orders can only be modified before they are processed for dispatch. Contact us immediately at Support Center LoveAasan for assistance.
Q: How will I know if my order is confirmed?
Once your order is placed, you will receive a confirmation email with your order details.
3. Payment
Q: What payment options are available?
We accept a variety of payment methods:
- Credit/Debit Cards
- Net Banking
- UPI (Google Pay, PhonePe, etc.)
- Wallets (Paytm, Mobikwik, etc.)
- Cash on Delivery (COD)
Q: Are online payments secure?
Yes, all payments are processed through secure and encrypted gateways, ensuring your details are safe.
Q: Is COD available for all locations?
Yes, Cash on Delivery is available across India. However, COD may not be applicable for orders exceeding ₹10,000/-.
4. Shipping and Delivery
Q: What are the shipping charges?
- Free Shipping: Orders above ₹2500/-
- Weight-Based Charges:
- Within Delhi: ₹45 per 500g
- Within North india: ₹65 per 500g
- Rest of India: ₹75 per 500g
- Remote Locations (Northeast, J&K, Andaman & Nicobar, Lakshadweep): ₹95 per 500g
Q: How long does delivery take?
Delivery takes 2-7 business days, depending on your location.
Q: Can I track my order?
Yes, you will receive an email with a tracking link once your order is dispatched. You can use this link to monitor your shipment’s progress.
Q: Do you offer express delivery?
Express delivery is currently unavailable. However, we aim to dispatch all orders within one business day.
Q: Can I provide special delivery instructions?
Yes, you can add delivery instructions at checkout, and we will do our best to accommodate your request.
5. Returns and Refunds
Q: What is your return policy?
We accept returns for eligible products within 7 days of delivery. The products must be unused, in their original packaging, and accompanied by the invoice.
Q: Which products are non-returnable?
For hygiene reasons, certain products are non-returnable, including:
- Panties
- G-Strings & Thongs
- Nightwear with briefs
- Swimwear
- Lingerie accessories
Check our Return Policy for the full list.
Q: How do I initiate a return?
Log in to your account, go to “My Orders,” and select the product you want to return. Follow the instructions provided. Alternatively, email us at Support Center LoveAasan.
Q: How will I receive my refund?
Refunds are processed to the original payment method within 3 business days after return approval. For COD orders, refunds will be credited to your bank account.
Q: What if I receive a damaged product?
If you receive a damaged or defective product, notify us within 24 hours of delivery. Share photos of the product with our support team for verification. You will be eligible for a replacement or refund.
6. Product Information
Q: How do I find the right size?
We provide detailed size charts on each product page. Please refer to them before placing an order.
Q: Are your products suitable for sensitive skin?
Yes, our products are made from high-quality, skin-friendly materials that ensure comfort and safety.
Q: Do you offer gift packaging?
Yes, gift packaging is available at an additional cost of ₹50/-. You can select this option at checkout.
Q: Can I request custom designs?
Currently, we do not offer customization for individual orders.
7. Bulk Orders and Offers
Q: Do you offer discounts on bulk purchases?
Yes, we provide discounts for bulk orders. Contact us at Support Center LoveAasan for more details.
Q: How can I stay updated on sales and offers?
Subscribe to our newsletter to receive updates on exclusive deals, new arrivals, and promotions.
8. Other Queries
Q: Can I cancel my order?
Yes, orders can be cancelled before dispatch. Log in to your account, go to “My Orders,” and cancel your order. For assistance, email us at Support Center LoveAasan.
Q: What should I do if I entered the wrong address?
Contact us immediately at Support Center LoveAasan with your order details. If the order hasn’t been dispatched, we can update the address.
Q: How can I contact customer support?
You can reach our support team via email at Support Center LoveAasan.
FAQs for RIOE Business Private Limited
RIOE Business Private Limited specializes in the manufacturing and supply of high-quality products, including intimate apparel and custom garments. Below are common questions related to our business operations.
1. General Questions
Q: What is RIOE Business Private Limited?
RIOE is a Delhi-based export-oriented manufacturing company established in 2017. We specialize in producing high-quality garments and products for domestic and international clients.
Q: Where is RIOE located?
Our office is located at:
F3/6, Madanpur Khader Extension Part III, Near Makki Masjid, New Delhi – 110076, India.
Q: Who are your primary customers?
We cater to businesses looking for high-quality manufacturing services, including wholesalers, retailers, and online stores.
2. Manufacturing and Services
Q: What is your production capacity?
We can manufacture 30,000–50,000 pieces per month, depending on product complexity.
Q: Do you offer customization?
Yes, we offer customization and OEM services to meet client-specific requirements.
Q: What is the minimum order quantity (MOQ)?
Our MOQ varies based on the product category. Contact us for specific details.
3. Dropshipping Services
Q: Does RIOE offer dropshipping?
Yes, we offer dropshipping services. For more details, refer to our Dropshipping Agreement or contact us at Support Center RIOE.
Q: Can you stock my products in your warehouse?
Yes, we can store client-specific items in our warehouse under our dropshipping terms.
4. Payment and Terms
Q: What payment methods do you accept?
We accept payments via T/T, L/C, PayPal, Skrill, direct account transfer, and credit cards.
Q: How are payments processed for dropshipping?
Payments for sold items are settled weekly, with refunds for returned items deducted from the total.
5. Shipping and Delivery
Q: Which shipping partners do you use?
We primarily use Shiprocket for domestic deliveries. For international shipments, we collaborate with multiple reliable courier partners.
Q: How do you handle damaged shipments?
For damaged or lost shipments, we offer replacements or refunds after verification.
6. Custom Orders and Inquiries
Q: How can I place a bulk order?
To place bulk or custom orders, email us at Support Center RIOE with your requirements.
Q: Do you provide sampling services?
Yes, we offer paid sampling services to ensure client satisfaction before bulk production.
For any further questions, feel free to contact us at:
Loveaasan Customer Support: Support Center LoveAasan
