Cancellation And Returns

Last Updated On: December 20, 2024

At Loveaasan, operated by RIOE Business Private Limited, we are dedicated to ensuring a seamless shopping experience for our customers. However, we understand that there may be circumstances where cancellations, returns, or refunds are necessary. This detailed policy outlines the entire process, ensuring clarity and fairness for all parties.

1. General Terms

a. This policy applies to all purchases made on our website, www.loveaasan.com.

b. By purchasing from Loveaasan, you accept the terms outlined in this policy. If you do not agree, please refrain from using our website.

c. This policy is subject to changes at our discretion. Customers are encouraged to review it periodically to stay informed about their rights and obligations.

2. Order Cancellation Process

Before Dispatch:

a. Orders can be cancelled before the product is dispatched.
b. To cancel your order:

Log into Your Account:
- Navigate to “My Orders.”
- Select the order you wish to cancel and click on “Cancel Order.”
Contact Us Directly:
- Email us at Support Center LoveAasan with your order details.

After Dispatch:

a. Orders cannot be cancelled once dispatched.
b. However, you may initiate a return after receiving the product by following the steps in the Return Process section.

Refund for Canceled Orders:

a. Prepaid orders will be refunded to the original payment method within 3 business days of cancellation.
b. For Cash on Delivery (COD) orders, no charges will be levied if canceled before dispatch.

3. Return Process

Eligibility for Returns:

a. Returns are accepted within 7 days of delivery for products that meet the following criteria:

The product is unused, unworn, and in its original condition.
All accessories, freebies, tags, and original packaging are intact.
A valid invoice or proof of purchase is provided.

Step-by-Step Return Process:

Initiate a Return:
- Log into your account and navigate to “My Orders.”
- Select the product you wish to return and click “Initiate Return.”
- Provide the reason for the return and upload supporting documents (e.g., photos of defective or damaged products, if applicable).
Approval of Return Request:
- Once we review your return request, you will receive an email or SMS notification confirming the next steps.
Prepare the Product for Return:
- Pack the product securely to prevent damage during transit.
- Ensure the package includes all accessories and a copy of the invoice.
Return Shipping Options:
- Self-Shipping: Customers can ship the product to the return address at their cost.
- Pick-Up Service (If Available): Based on your location, we may arrange a pick-up service. This will be communicated during the return approval process.
Return Address:
Ship the product to the following address:
RIOE Business Private Limited, F3/6, Madanpur Khadar Extension Part III, Near Makki Masjid, New Delhi – 110076, India.
Quality Check:
- Upon receipt, the product will undergo a thorough inspection to ensure compliance with the return criteria.
- If the product passes the quality check, the refund or replacement process will be initiated.

Notification of Return Status:

You will receive an email or SMS update on the status of your return and the subsequent actions (refund or replacement).

4. Refund Process

Refund Eligibility:

a. Refunds are processed for:

Cancelled orders (before dispatch).
Returned products meeting the quality check criteria.
Products damaged during transit, as verified.

Refund Methods and Timelines:

a. Refunds are typically processed within 3 business days after approval of the return or cancellation request.
b. Refund timelines depend on the payment method:

Prepaid Orders: Credited to the original payment method.
COD Orders: Refunded to the bank account details provided by the customer.
c. Banking or payment gateway delays are beyond our control.

Partial Refunds:

Shipping and handling charges are non-refundable unless the return is due to a product defect or damage during transit.

5. Products Damaged During Transit

Reporting Damages:

a. If your product is damaged upon delivery, notify us within 24 hours of receipt.
b. Provide the following details:

Order number
Photos of the damaged product
Description of the issue

Replacement or Refund:

a. Based on the assessment, we will:

Repair the product, if possible.
Replace the product with an equivalent item.
Issue a full refund, if no replacement is available.

b. Damaged products must be returned in their original condition along with all accessories.

6. Shipping Costs for Returns

a. Customers bear the cost of return shipping unless the return is due to a defect or error on our part.
b. We recommend using tracked or insured shipping methods to ensure safe delivery.

7. Exemptions

Returns, refunds, or cancellations are not applicable in the following cases:

Sale or promotional items.
Opened or used products.
Products damaged due to misuse.
Items returned after the return window (7 days) have closed.
Non-returnable categories:
- The following categories of products are non-returnable due to hygiene, safety, or policy restrictions:
  - Nightwear with Briefs (G-Strings)
  - Panties
  - G-Strings & Thongs
  - Bikinis
  - Bras
  - Shapewear
  - Lingerie Accessories
  - Lingerie
  - Swimwear
  - Costumes
  - Men’s Briefs
  - Contraceptives
  - Sexual Well-Being Products
  - Cosmetics
  - Healthcare Equipment

8. Customer Data Protection During Returns

a. If returning a product containing personal data (e.g., stored on an electronic device), ensure that all personal data is removed and backed up before initiating the return.
b. Loveaasan is not responsible for the loss or misuse of data left on returned devices.

9. Contact Us

For assistance with cancellations, returns, or refunds, please contact our support team:

Support Center LoveAasan
Email: support-loveaasan@rioebusiness.odoo.com
Address: RIOE Business Private Limited, F3/6, Madanpur Khadar Extension Part III, Near Makki Masjid, New Delhi – 110076, India.